Consumer Privacy Policy
This privacy policy outlines how we collect, use and protect your personal information in accordance with our website.
Last Update: Thursday, December 11, 2025
Selling or Sharing of Personal Information
We do not sell your personal information. Period. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Types of information we may collect from the people who visit our website.
You may be asked to submit your personal information via our appointment request form, including name, date of birth, phone number, email address, mailing address, and other details so we can provide our services to you and match you with the most appropriate therapist for your needs.
In addition to information you voluntarily provide, certain technical information may be collected automatically when you visit our website. This may include your browser type, device information, operating system, IP address, pages visited, referring website, and interactions with website content.
Sources of Personal Information
We collect personal information directly from you when you complete an appointment request or other forms on our website. We also automatically collect certain technical information through cookies, analytics services, and similar technologies when you visit and interact with our website.
How we use your personal information
We may use such information in the following ways:
To allow us to better service you in responding to your appointment request.
To provide information to the assigned therapist so they understand your needs prior to reaching out to discuss your appointment.
To allow your therapist to contact you via phone prior to your first appointment.
With your written consent, to allow your therapist to communicate with you via SMS text, phone or email regarding current and future appointments and other issues that arise. Again, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Website Analytics, Cookies, and Similar Technologies
We use website analytics tools to better understand how visitors interact with our website, improve website performance, enhance usability, and provide a better overall user experience.
Our website uses Microsoft Clarity, Google Analytics, and analytics tools provided through our website platform, Squarespace.
These services may collect technical and usage information such as:
pages visited
links clicked
time spent on pages
scrolling behavior
mouse movements
browser and device information
operating system
approximate geographic location based on IP address
referring websites
other technical information about how visitors use our website
Microsoft Clarity helps us analyze website usability through features such as session recordings, click tracking, scroll tracking, and heatmaps. Microsoft Clarity automatically masks information entered into website forms before it is transmitted, and we do not use Microsoft Clarity to intentionally collect sensitive personal information or protected health information, and information entered into website forms is automatically masked before it is transmitted.
Google Analytics helps us understand aggregate website traffic and visitor behavior through the use of cookies and similar technologies. The information collected helps us understand how visitors find and use our website so we can improve its content and functionality.
Squarespace, our website hosting provider, also collects certain technical and usage information necessary to host, secure, maintain, and analyze the performance of our website.
We use website analytics only to understand how visitors use our website and improve its usability. We do not use analytics technologies to intentionally identify visitors or collect the content entered into website forms. Information entered into website forms is masked or otherwise protected where supported by our analytics providers.
Our website uses cookies and similar technologies to support website functionality, analyze website traffic, and improve the user experience. Most web browsers allow you to control cookies through their settings. Disabling cookies may affect certain features of our website.
For more information about how these providers handle personal information, please refer to the Google Privacy Policy, the Microsoft Privacy Statement, and the Squarespace Privacy Policy.
How we protect the information we receive
Our site is reviewed on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is stored on secure systems and protected by administrative, technical, and physical safeguards designed to protect your information. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We also use privacy features available through our website analytics providers to help protect visitor information. For example, information entered into website forms is automatically masked where supported before analytics data is processed.
Retention of Your Personal Information
We will only retain your personal information for as long as legally necessary. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
California Consumer Privacy Act (CCPA)
Under the CCPA, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@ciftcounseling.com
Notice of Clinical Privacy Practices
We take confidentiality and privacy very seriously. Likewise, the law protects the relationship between client and psychotherapist, therefore information cannot be disclosed without your specific written permission. However, there are a few exceptions, by law, that you will need to be aware of:
Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report immediately to the appropriate authorities.
If a client is threatening serious bodily harm to another person or persons, we must notify the police and inform the intended victim(s).
If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in insuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.
Cancellation Policy
Please contact us at least 48 hours in advance, if you will be unable to make your scheduled appointment. If you do not show for your scheduled appointment and have not notified us at least 48 hours in advance, you will be required to pay the full cost of the session missed. However, be sure to check with your individual therapist for all the details on his or her cancellation policy as some do vary.
Insurance Policy
We do not currently accept insurance as a form of payment. However, depending on your health care plan, certain services may be reimbursed to you in full or in part by your health insurance provider. Some health care plans, like PPOs, offer reimbursement for treatment from out-of-network providers. This means that as the client, you would pay the full amount charged by your therapist and then submit a superbill (provided upon request) to your insurance for reimbursement. Other health care plans, like HMOs or Medi-Cal, do not reimburse treatment from out-of-network providers, which means that as the client, you would be responsible for the full amount charged by your therapist.
Please contact your insurance company to find out their reimbursement policy and rates for an out-of-network provider.
Website Analytics Notice
We use Microsoft Clarity to understand how visitors use our website so we can improve navigation, accessibility, and the overall user experience. Microsoft Clarity automatically masks information entered into website forms, and sensitive information is not captured in session recordings. By using this website, you acknowledge that we and Microsoft may collect anonymous website usage information as described in our Privacy Policy.